Terms & Conditions

Welcome to Get Connect. These Terms of Services (the “Terms”, “TOS”, or “Agreement”) are a contract between Infinicom (PTY) LTD trading as Get Connect. (“Get Connect”, “We”, “Our”, or “Us”) and You (“You” or “Your”) and govern Your use of Our internet properties and all of the Services We offer. As such, please read these Terms carefully.

Your use of the main Get Connect website or Our other related internet properties (collectively, “Site”), toolbars, widgets, applications or distribution channels from which We may operate, and Your use of any of Our Services (including without limitation the software, programs, code, technology, offerings, tools, plug-ins, components, upgrades, updates and all related applications, available now or in the future, collectively Our “Services”), whether such Services are accessed through the Site or via another point of access to Our Services (each, a “Non-Get Connect Access Point”), are subject to and conditioned upon Your assent to and compliance with these Terms.

BY ACCESSING THE SITE AND/OR USING THE SERVICES, YOU CONFIRM AND ACKNOWLEDGE (1) THAT YOU HAVE READ THIS AGREEMENT, (2) THAT YOU UNDERSTAND ITS CONTENT, AND (3) THAT YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED THIS AGREEMENT, INCLUDING ANY ANCILLARY TERMS LIKE OUR PRIVACY POLICY.

If You do not agree to be bound by the terms and conditions of this Agreement, do not use or access the Site or use any of the Services. Use of Our Site or Services is void where prohibited.

We may make changes to the Services at any time. From time to time, we may amend this Agreement, in its sole discretion, by posting updated versions at http://www.getconnect.co.za/terms and by notifying You either through a notice on the Site or by other means. All such modifications to the Agreement shall become effective upon the posting of the revised Agreement to http://www.getconnect.co.za/terms . By using the Services after we have updated the Terms, You agree to all the updated Terms; if You do not agree to the new or different terms, You should not use or access the Site or the Services. You also acknowledge and agree that these Terms may be superseded by expressly-designated legal notices or terms located on particular features of the Service (“Additional Terms”) that we may make available from time to time through our internet properties, including any applicable limitations on damages and resolution of disputes. These expressly-designated legal Additional Terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.

You represent and warrant that You are of age under the laws of Your jurisdiction (the Services are not designed for or directed at children. For more information please refer to our Privacy Policy) and lawfully able to enter into contracts. If You are not legally able to enter into contracts, You may not use the Services at any time or in any manner or submit any information to us or the Services. If You are entering into this Agreement on behalf of a business entity, You represent and warrant that You have the legal authority and capacity to bind such business entity. If You are not authorized nor deemed by law to have such authority, You assume sole personal liability for the obligations set out in this Agreement.

We provide various website solutions and products for Our clients, including but not limited to the following, each included as part of the Services that We offer: Responsive Website Builder (conversion and creation of responsive websites that work on desktop, tablet and mobile), Mobile Website Builder (mobile website conversion from existing desktop websites and mobile website creation), the GetConnectAPI (application programming interface for Responsive Website Builder and Mobile Website Builder). You may use the Services for Your personal use or internal business use in the organization that You represent, so long as You are in compliance with all provisions of this Agreement.

In connection with Your use of the Site or the Services, You may be made aware of services, products, offers and promotions provided by third parties. Portions of the Services provided by third parties may be subject to such entity’s terms and conditions, and Your use of such entity’s services is subject to and conditioned upon Your acceptance of such additional terms and conditions. If You decide to use such third-party services, You are responsible for reviewing and understanding the terms and conditions governing such third-party services, and acknowledge that the third party is responsible for the performance of such services. (Please see Sec. 22, Third Party Services)

In providing the Services, We obtain and rely on certain information from third parties and third-party software and applications. We cannot guarantee the accuracy or completeness of data provided by third parties.

It is Your obligation to ensure that You fully comply with all applicable laws, regulations and directives with regard to the use of the Site and the Services. For the avoidance of doubt, the ability to access Our Site or the Services does not necessarily mean that Your use thereto are legal under relevant laws, regulations and directives.

General Public License. All of the WordPress Plugins We offer (such as the Get Connect inSite WordPress Plugin) are released under the GNU General Public License version 3.0 (“GPLv3”), available at https://www.gnu.org/licenses/gpl-3.0.html. All other  services and associated code including but not limited to images, HTML, cascading style sheets, and JavaScript elements are released under the “Get Connect Proprietary Use License”.

(a) Get Connect Proprietary Use License. All other Get Connect Services and associated code are released under this Agreement, which Terms comprise the “Get Connect Proprietary Use License” and not under the GPL. The Get Connect Proprietary Use License is a GPL compatible license that applies to the images, cascading style sheets, JavaScript files and all other code produced by Us and contained in the Services. These elements are the copyrighted intellectual property of Get Connect and may not be redistributed, repackaged or used in any fashion other than as provided and explicitly set forth in this Agreement. Any violation of the Get Connect Proprietary Use License may result in suspension or termination of Your account and You may be refused any and all current or future access to and use of the Services.

(b) Your Grant of Licenses to Us. By accessing the Site or using a Service, You hereby grant us a world-wide, royalty-free, transferrable, sub-licensable and non-exclusive license to use, reproduce, modify, adapt and publish the Content for the purpose of, including but not limited to, displaying, distributing and promoting Your website(s), sharing or promoting Get Connect or a Service, and storing it on Our servers. This license exists only for as long as You continue to be Our client and shall be terminated only upon receiving written notice from You.

By submitting to Us Content for inclusion and/or display on Website Personalization or any other Service, and by consenting via check-box or similar affirmative authorization for Us to display, use or permit third parties to access and use such Content, You hereby grant to Get Connect a worldwide, non-exclusive, royalty-free, and transferable license (with right to sub-license) in its sole and absolute discretion, to use, reproduce, distribute and display as well as to grant or sell to third parties Your Content from time to time, now or anytime in the future, for any purpose including but not limited to sharing or promoting Get Connect or a Service, selling the Content or representations thereof to third parties, publishing Your Content within the Get Connect community or allowing Get Connect to display the Content even if Your website or your use of a Service is not active or has been deleted. For the avoidance of doubt, You agree and understand that You automatically forfeit Your right to any intellectual property rights in this Content and thus shall not be entitled to any license fee or any other compensation for Get Connect's or any third party's use of this Content.

In the case that You have submitted to Us Content for inclusion as described above, Get Connect may, in its sole and absolute discretion, use, reproduce, distribute and display Your Personal Data (as defined in section 8 below). Get Connect may use Personal Data which may include, but not limited to Your name, email, and hyperlink to your website as a means for Us to give You credit for the Content You have created.    

Your use of the Services on the Site or from a Non-Get Connect Access Point that enables You to access and use the Services, including without limitation any offerings, programs, files, images, and data is licensed to You by Us or third-party licencors for Your personal use, commercial use or internal business use in the organization that You represent. You shall keep intact all copyright and other proprietary notices and Your use of such Service is strictly subject to the terms of this Agreement and any agreement accompanying the Software.

We do not own nor do We claim ownership of the content submitted to be included in and/or displayed on Your responsive website, mobile website, Website Personalization or included/displayed in any other Service (as between you and us, “Your Content”). Your Content includes, but is not limited to: information, data, text, software, music, sound, photographs, graphics, video, messages, goods, products, services or other materials included on any site you host via the Service. You are responsible for all of Your Content that is uploaded, posted, transmitted or otherwise made available via Our Services. We do not control Your Content or any Content You post via Our Services and You are responsible for any such Content that may be lost or unrecoverable through use of the Services. You are responsible for archiving and backing up Your Content regularly and frequently.

Get Connect's Services allow You to import or link certain Content hosted on third-party websites into the Services. This third-party Content isn’t owned by Get Connect , and thus if it is no longer available or accessible to a user, then those portions of Your creation that reference such third-party Content will not work.

The Services provide You with the ability to embed images, animations, videos, audio, fonts, and other Content owned or provided by You or other third parties into the Services. The use of such third party Content shall be subject to the compliance with the provisions of these Terms and if applicable, the terms of use and/or end user license agreement provided by the third party owning or providing the third-party Content.

Get Connect does not warrant that any Content embedded in a website, either generated via automatic import, or placed manually by You, is licensed for use in Your jurisdiction. You are responsible for ensuring You have the appropriate licenses, usage rights or meet the requirements for Fair Use, and/or other laws and rights in Your jurisdiction, that may be required for using any Content.

Through Our Services, We may provide certain Content that is subject to proprietary rights of third parties. Get Connect shall have the right, at any time, at is sole and exclusive discretion to remove such Third-Party Content from the Services and/or disable access to Third-Party Content.

The following restrictions apply to all images made available to You via the Service.

You shall not use any image:

except solely as incorporated into your responsive website, mobile website, Web Personalization created using the Service.

together with pornographic, defamatory, or unlawful content or in such a manner that it infringes upon any third party’s trademark or intellectual property rights.

portraying any person depicted therein (a "Model") in a way that a reasonable person would find offensive, including but not limited to depicting a Model: a) in connection with pornography, "adult videos", adult entertainment venues, escort services, dating services, or the like; b) in connection with the advertisement or promotion of tobacco products; c) as endorsing a political party, candidate, elected official, or opinion; d) as suffering from, or medicating for, a physical or mental ailment; or e) engaging in immoral or criminal activities.

as a trademark, service mark, or logo.

Additional terms related to usage and licensing of images can be found here.

By using the Services, You may be exposed, and hereby assume all associated risks of being exposed, to Content that You may find offensive, indecent, harmful, inaccurate, deceptive or objectionable. Under no circumstances will We be liable for Your Content or the Content of any third party, including, but not limited to, for any errors or omissions in Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise made available via the Service. You acknowledge that We do not pre-screen Content, but that We shall have the right (but not the obligation) to refuse, move or delete any Content that is available via the Service. We shall also have the right to remove any Content that violates these Terms or is otherwise objectionable in Our sole discretion. You bear all risks associated with the use of any Content. You acknowledge and agree that We may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any Content violates the rights of third parties; or (d) protect Our rights, property, or personal safety and those of Our users and the public.

Get Connect SHALL HAVE THE RIGHT TO DISABLE THE ACCESS TO ANY CONTENT AND/OR DELETE IT AT ITS SOLE AND EXCLUSIVE DISCRETION, WITH NO LIABILITY TO Get Connect, AND YOU SHALL NOT BE ENTITLED TO ANY REIMBURSEMENT OF ANY AMOUNT PAID BY YOU.

Some functions of the Services require registration, and as part of the process You will be requested to provide certain information, including among others: Your name, email address, company name, field of business and website URL (“Registration Data“).

By using the Services, You agree to:

The sending of unwanted messages from one user to another is strictly forbidden. Personal Data of another user obtained through Your use of the Site or the Services may only be used by You for the purpose for which such information was provided to You and strictly in accordance with this Agreement, or otherwise subject to such user’s prior written consent.

We may, in Our sole discretion and without notice or liability to You or any third party, immediately suspend or terminate Your account and refuse any and all current or future access to and use of the Services (or any portion thereof). Grounds for such termination may include, but are not limited to, extended periods of inactivity, loss, theft or unauthorized use of Your Registration Data, violation of the letter or spirit of this Agreement, providing content including without limitation Registration Data that is inappropriate or offensive in Our discretion, or if We have reasonable grounds to suspect any of the Registration Data that You provided is inaccurate, not current or incomplete.

You declare that by providing Your Registration Data to Us, You hereby consent to, Us sending, and You receiving, by means of telephone, facsimile, SMS or e-mail, communications containing content of a commercial nature relating to Your use of the Site, the Services and related services, including further information and offers from Us that We believe You may find useful or interesting, such as newsletters, marketing or promotional materials. We shall immediately cease to send any such further communications should You notify Us in writing that You do not wish to receive such commercial content anymore.

For the purposes of this Agreement:

“Site Visitor” means Your end-user, such as a visitor to Your Site.

“Site Visitor Data” means any and all data and content from a Site Visitor, including but not limited to words, music, images, and videos.

“Data Protection Laws” shall mean all national, foreign, state or local laws, regulations or, ordinances, or other government standards relating to the privacy, confidentiality or security of Personal Data, the EU Data Protection Directive (95/46/EC) (together with relevant national implementing legislation) and the EU General Data Protection Regulation (2016/679) (“GDPR”).

“Personal Data” shall have the meaning ascribed to this term in Data Protection Laws and shall include information (regardless of the medium in which it is contained and whether alone or in combination) that directly or indirectly identifies an individual and is Processed (as defined below) by You or by Get Connect, pursuant to this Agreement, including Registration Data and Site Visitor Data.

“Personal Data Breach”means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed by Get Connect pursuant to this Agreement and that is likely to result in a risk to the rights and freedoms of natural persons.

“Process”, “Processed” or “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automated means, including but not limited to the collection, recording, organization, structuring, alteration, use, access, disclosure, copying, transfer, storage, deletion, combination, restriction, adaptation, retrieval, consultation, destruction, disposal, or other use of Personal Data.

“Transfer”, “Transferred” or “Transferring” means, whether by physical or electronic means both (a) the moving of Personal Data from one location or person to another, and (b) the granting of access to Personal Data by one location or person to another.

 

Your Representations

By using the Services You hereby represent and warrant that:

1 You comply with all applicable Data Protection Laws and that Personal Data has been and will continue to be collected, processed and transferred by You in accordance with the relevant provisions of the Data Protection Laws.

2 You shall provide Get Connect only that Personal Data that is required for Get Connect’s Services under this Agreement and not request or require that Get Connect Process Personal Data in any way that would violate applicable Data Protection Laws.

3 Throughout the duration of the Agreement, You agree and warrant that the processing of Personal Data by You, as well as any instruction to Get Connect in connection with the processing of the Personal Data, has been and will continue to be carried out in accordance with the relevant provisions of the Data Protection Laws.

4 You have informed data subjects of the processing and transfer of Personal Data pursuant to this Agreement and obtained the relevant consent thereto (including without limitation any consent required in order to comply with the Processing Instructions and those purposes detailed herein).

Our Representations

5 We will Process Personal Data only (a) in accordance with this Agreement or on written instruction by You; or (b) as otherwise required by law, in which case we will inform You of that legal requirement before Processing, unless that law prohibits such information on important grounds of public interest. We shall not otherwise modify, amend, disclose or permit the disclosure of any Personal Data to any third party unless authorized or directed to do so by You.

6 We will not use Personal Data for any use other than as expressly provided herein. Processing any Personal Data outside the scope of this Agreement will require an additional prior written agreement between You and Get Connect, and will include any additional fees that may be payable by You to us for carrying out such instructions. Notwithstanding the foregoing, We shall be entitled to use the Personal Data for statistical and financial purposes provided however that any personal attributes shall be removed from such Personal Data or otherwise if such is maintained on an aggregated basis.

7 We will ensure that any persons authorized to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

8 We will implement appropriate technical and organizational measures to ensure a level of security of Personal Data, appropriate to the risk, including, as deemed appropriate by us: (a) pseudonymisation or encryption of Personal Data; (b) the ability to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services Processing Personal Data; (c) the ability to restore availability of and access to Personal Data in a timely manner in the event of a security incident; and (d) a process to regularly test, assess, and evaluate the effectiveness of technical and organizational measures for ensuring the security of the Processing. The aforementioned measures are subject to technical progress and development and we may update or modify them from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services.

9 You provide a general consent to Get Connect to engage onward secondary processors, provided that we will not disclose, transfer and/or grant access to personal data to another processor (“Sub-processor") unless it: (a) executes a written agreement with each Sub-processor that contains the same or substantially similar data protection obligations imposed on us by this Agreement; and (b) remains liable, subject to the provisions of Sections 17, 18 and 19 here under, for all the acts and/or omissions of the Sub-processor with respect to the processing of the personal data.

10 If Get Connect receives any requests from individuals or applicable data protection authorities relating to the disclosure or Processing of Personal Data under the Agreement, including requests from individuals seeking to exercise their rights under EU Data Protection Law, we will promptly redirect the request to You. We will not respond to such communication directly without Your prior authorization, unless legally compelled to do so. If Get Connect is required to respond to such a request, we will promptly notify You and provide You with a copy of the request, unless legally prohibited from doing so. We will, insofar as is reasonably achievable and taking into account the nature of the Processing, assist You by appropriate technical and organizational measures for the fulfillment of Your obligations to respond to requests from data subjects regarding their rights under applicable Data Protection Laws, including for EU data subjects, the right to rectification, right to be forgotten, right to restriction of Processing, and right to data portability. It is hereby clarified that if no such response is received from You within three (3) business days (or otherwise any shorter period as dictated by the relevant law or authority), we shall be entitled to respond and provide such information.

11 MyWebsiteBuilderwill notify You without undue delay after becoming aware of a Personal Data Breach. Where required by You for compliance with its obligations under Data Protection Laws, MyWebsiteBuilder will include in its notification, to the extent known to it: (a) a description of the nature of the Personal Data Breach, including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of Personal Data records concerned; (b) the name and contact details of the data protection officer or other contact point where more information can be obtained; (c) a description of the likely consequences of the Personal Data Breach; and (d) the measures taken or proposed to be taken by MyWebsiteBuilder to address the Personal Data Breach, including, where appropriate, measures to mitigate its possible adverse effects. For purposes of this Section. For the avoidance of doubt, where notification regarding a Personal Data Breach is required to individuals or governmental authorities under applicable Data Protection Laws, You will provide such notifications.

12 Upon written request from You, and taking into account the nature of Processing and the information available to us, we will assist You in ensuring compliance with Your data protection impact assessment and prior consultation requirements under Articles 35-36 of the GDPR subject to You bearing Get Connect’s reasonably incurred costs for the provision of such assistance.

13 Upon written request from You, and no more than once per calendar year, we will make available to You all information necessary to demonstrate compliance with its obligations under the GDPR and allow for, and contribute to audits, including inspections, conducted by You or another auditor mandated by You. Any reviews of information, audits, or inspections conducted pursuant to this section shall be at Your sole expense.

14 Get Connect has certified its adherence to the EU-U.S. Privacy Shield Framework, as administered by the U.S. Department of Commerce and detailed at https://www.privacyshield.gov, and will maintain such certification for the duration of the Agreement. Get Connect represents and warrants that (a) its Privacy Shield certification is sufficient to cover the Personal Data that it may receive or process pursuant to this Agreement, (b) it will comply with the Privacy Shield Framework and Principles with respect to the Personal Data it receives pursuant to this Agreement, and (c) that it will cease processing such Personal Data and notify You immediately if it is no longer able to provide the same level of protections required by the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement, and Liability.

15 Get Connect agrees to notify You promptly if it becomes unable to comply with the terms of this Agreement and take reasonable and appropriate measures to remedy such non-compliance.

16  Get Connect will only retain Personal Data for as long as Services are provided to You in accordance with this Agreement. Following expiration or termination of the Agreement, Get Connect will delete or return to You all Personal Data in its possession as provided in the Agreement except to the extent Get Connect is required by applicable law to retain some or all of the Personal Data (in which case we will implement reasonable measures to prevent the Personal Data from any further Processing). The terms of this agreement will continue to apply to such Personal Data.

Notwithstanding the foregoing, we shall be entitled to maintain Personal Data following the termination of this Agreement for statistical and/or financial purposes provided always that Get Connect maintains such Personal Data on an aggregated basis or otherwise after having removed all personally identifiable attributes from such Personal Data.8.17 In addition to the above privacy principles and these Terms, Your use of the Site and the Services is also subject to Our Privacy Policy which informs You of Our policies and procedures regarding the collection, use and disclosure of information We receive when You visit Our Site and use any part of Our Services. By using or accessing the Site and the Services, You consent to the collection and use of information, including Personal Data, as described herein and in Our Privacy Policy, as may be amended by Us from time to time. Our Privacy Policy is hereby incorporated by reference into this Agreement, and Your consent to these Terms shall be deemed Your consent to Our Privacy Policy.

By using the Services, You agree to pay all associated set-up and subscription fees. In order to ensure that You do not experience any interruption or loss of services due to the lapse of any particular subscription period, the Services operate with automatic renewal, on a recurring-fees basis (except where explicitly stated otherwise, for example with our Site for Life Services). Accordingly, where applicable, we will attempt to automatically renew the applicable Services for a renewal period equal in time to the original subscription period for such Service, and automatically charge You the applicable fees using the payment method You have on file with us. If you fail to pay all fees and we need to takedown your website without You sending us a cancellation request, You will still be liable for all fees until a formal cancellation request has been received on sales@getconnect.co.za , furthermore we will promptly restore your services as soon as in outstanding fees have been paid and a valid payment method has been allocated to your account. 

Get Connect reserves the right to establish the price for every Service We offer. We may change the price of any Service at any time, in Our sole discretion. We reserve the right to charge a price for a Service that was previous offered for free. If We decide to increase the price of Service for which You are subscribed, We will make every effort to communicate this pricing change to You via email. We do not need to notify You if We decide to raise the price of a Service for which You are not subscribed.

For most subscription Services, We generally offer a full, seven (7) day money-back guarantee. If You provide written notification of Your request for cancellation of the subscription Services within the first seven (7) days of Your original purchase of a subscription-based Service, the fees that Get Connect has received from You will be refunded. No refunds will be provided for subscription-based Services after the seven (7) day guarantee period. For monthly subscription Services, You are welcome to cancel at anytime by providing 1 months calendar notice in writing of such cancellation request.

Some products and services are not eligible for refund; unless otherwise provided by law, all purchases of these types of products and services are final and non-refundable:

All set-up fees, one-time or annual, in connection with Services, including but not limited to hire-a-pro and custom website design services and the Get ConnectAPI;

Site For Life Services;

Premium Images; and

Any other product or service marked with a designation such as “Non-Refundable.”.

If and when participating in a free trial of a Service, You shall have the right to use the Service for the duration of the free trial without charge until the expiration date of the trial at which point Services shall be discontinued if You do not elect to purchase a subscription to the Service. If You do elect to purchase a subscription to the Service, the free-trial period shall be considered concurrent with the seven (7) day guarantee period and no further seven (7) day guarantee period will be offered.

If and when participating in the Site for Life program, the following additional terms shall apply:

The Site for Life Program is offered to any purchaser (“User”) of the Responsive Website Builder or Mobile Website Builder services (“Site for Life Services”) for one-time fee. Upon payment of the Site for Life Program fee and for so long as Infinicom (PTY) LTD. remains in business and does not undergo a change in control, the Site for Life Service will be provided at no additional charge (the “Program Term”). Users are responsible for any charges for added services.

Get Connect reserves all rights to change or terminate the Site for Life Program at any time and for any reason. We make no representation with respect to Site for Life Service pricing after the Program Term, or that Responsive Website Builder or Mobile Website Builder will be available for continued use at the end of the Program Term. All Users will be given notice within a commercially reasonable time before the termination of the Site for Life Service.

During the Program Term, all Users will be entitled to receive new release versions of the Responsive Website Builder Business services or Mobile Website Builder services, and all updates, revisions and patches to these services. Users are not entitled to receive: (i) new applications and services not included in the Responsive Website Builder Business services or Mobile Website Builder Premium that were not available at the start of the Program Term, as determined by Get Connect at its sole discretion; (ii) versions that allow the Site for Life Services to run on a different platform, operating system or in a different format; (iii) versions or software which are distributed separately from the Responsive Website Builder service or Mobile Website Builder service to clients generally.

These Terms and Our Privacy Policy apply to the Site for Life Program and Your use of the Site for Life Services, and by enrolling in the Site for Life Program and using the Site for Live Services, You agree to abide by those terms. To the extent there is a contradiction between these Terms and the Site for Life Program Terms, these Terms shall control.

The Site for Life Services may be immediately terminated, in the Our sole discretion, upon any violation of these Terms or if We are required to end the Site for Life Program pursuant to any applicable law.

You are and shall be fully responsible for the payment of any taxes that apply to Your use of the Site or the Services.

The Services, including without limitation payment processing, may be handled directly by Us or by online third parties. Where a third party handles a payment, the payment is subject to the terms of use and privacy policy of such third party (including among others payment methods, tax liability, collection and use of Your Personal Data, and support levels).We recommend that You review the terms of use and privacy policy of such third parties before submitting any Personal Data and using such third parties' services.

The services will be billed in USD (United States Dollars, $) or ZAR (South African Rands, R), the base currency for subscription services will be in USD. A subscription service currency conversion will be applied within the subscription cycle period for subscription services if that subscriptions base currency is not in USD.

You may access and use the Site and Services only for purposes as intended by the normal functionality of the Site and Services, and so long as You are in compliance with all provisions of this Agreement. In connection with Your use of the Site and the Services, You agree to abide by all applicable local, state, national and international laws and regulations and not, nor allow or facilitate a third party to, violate or infringe any rights (including without limitation copyrights, rights of publicity or privacy and trademarks) of others, Our policies or the operational or security mechanisms of the Services, and without limiting the foregoing, You may not:

use (i) the Site, (ii) the Services, or (iii) any Content, services, features, data, information, text, images, photographs, graphics, scripts, sounds, video, music, sound recordings, programming, logos, trademarks, services marks, HTML code, compilation of content, format, design, user interface and software made available through or which appears on the Site or Services to promote, conduct, or contribute to fraudulent, obscene, pornographic, inappropriate or illegal activities, including without limitation deceptive impersonation, in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise);

interfere with the access, use or enjoyment of this Site or the Services by others (including without limitation causing greater demand on the Services than is deemed by Us reasonable, attacks such as "flaming" other participants in a manner that might incite or perpetuate a conflict or argument, and creating usernames to attack other participants' identities); harass or defame others; or promote hatred towards any group of people;

harvest or otherwise collect non-public information about another user obtained through the Site or the Services (including without limitation email addresses), without the prior written consent of the holder of the appropriate rights to such information;

add a Site member to Your email or physical mailing list without their consent after adequate disclosure, or use their email address or contact details for antisocial, disruptive, or destructive purposes, including "flaming," "spamming," "flooding," "trolling," and "griefing" as those terms are commonly understood and used on the internet;

use any Content except for the intended purposes of the Services and Site, subject always to the terms of this Agreement. You may not display, import or export feedback information relating to the Site or use it for purposes unrelated to the Services without Our prior written consent;

alter, modify, delete, forge, frame, hyper-link, create derivative works or otherwise interfere with or in any manner disrupt, circumvent, or compromise any part of the Site, the Services, any Content, or features;

access or attempt to access any of Our systems, programs or data that are not made available for public use, or attempt to bypass any registration processes on the Services;

decompile, disassemble, reverse engineer or otherwise attempt to discover any source code or underlying ideas or algorithms of the Site or the Services except if and to the extent permitted by applicable law;

copy, distribute, transmit, broadcast, publicly display, publicly perform, rent or sell any portion of the Services, the Site or the Content;

use any robot, spider, other automated device or any tool-bar, web-bar, other web-client, device, software, routine or manual process, to monitor or scrape information from this Site or the Services, or bypass any robot exclusion request (either on headers or anywhere else on the Site);

fail to deliver timely payment for Your purchases;

use any meta tags or any other "hidden text" utilizing any trademarks or intellectual property owned or licensed by Us;

create or provide any other means through which the Services may be accessed, for example, through server emulators, whether for profit or not;

'deep-link', redistribute or facilitate the redistribution of Content; and

abuse or use any other means to affect or manipulate the Services in general or the prices quoted through the Services

We are not responsible for the accuracy, usefulness, safety or intellectual property rights of or relating to any Content, other than Content provided by Us.

You acknowledge that Our Site and the Services, including without limitation the Software, the trademarks, service marks and logos contained on the Site (“Marks”), are protected by copyrights, trademarks, service marks, patents or other proprietary rights, both with respect to individual content and as a collective work or compilation, pursuant to laws and international conventions. Any rights to the Site and the Services, and all Get Connect Content contained therein, are reserved by Us and Our licencors.

You acknowledge that Get Connect's Content is protected by copyrights, trademarks, service marks, patents or other proprietary rights, both with respect to individual Content and as a collective work or compilation, pursuant to laws and international conventions. Any rights to Get Connect's Content, the Site and the Services not expressly granted herein are reserved.

As part of Responsive Website Builder and Mobile Website Builder, the Services enable You to convert Your existing website or other web presence into a Get Connect-built desktop website, tablet website or mobile website. You understand that as part of this conversion process, some Content may not transfer to the Get Connect-built desktop website, tablet website or mobile website or such Content may be modified or transformed during the conversion process. Get Connectr is not and shall not be responsible for any such missing or modified Content. You also understand and agree that if You use the Services to convert Your existing website or other web presence into a Get Connect-built desktop website, tablet website or mobile website, Get Connect is not responsible for any decrease in web traffic, SEO ranking, or any related impact on Your business, financial or otherwise. You bear all risks associated with the conversion Your existing website or other web presence into a Get Connect-built desktop website, tablet website or mobile website.

You are solely responsible for Your interaction with other users of the Services and other parties with whom You come in contact through Your and their use of Our Site or the Services. We reserve the right, but have no obligation, to monitor and/or manage disputes between You and other users of the Services. If You have a dispute with one or more users of the Site or the Services, You release Us (and Our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. If You are a California resident, You waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

The Site contains links and references to websites belonging to other entities. We may, from time to time, at Our sole discretion, add or remove links to other entity's websites. These links are provided solely as a convenience to You, and access to any such websites is at Your own risk. We encourage You to be aware when You leave the Site, and to read the terms and conditions and privacy policy of each other entity's website that You visit. We do not review, approve, monitor, endorse, warrant, or make any representations with respect to such websites. In no event shall Get Connect be responsible for the information contained in such websites, their practices or for Your use of or inability to use such websites, or transmissions received from such websites. You expressly relieve Us from any and all liability arising from Your use of any third-party website.

Subject to the terms of this Agreement and so long as this Agreement is not terminated, We grant to You a nonexclusive, non-transferable, non-sublicensable right to display on Your website a link to the Site's homepage, as long as Your use is not misleading, illegal or defamatory, or Your website is not obscene, pornographic, inappropriate or illegal. You may display the logo only in the form and size provided to You. You may not use the logo in any way that suggests that We endorses or sponsors Your site, or that tarnishes, blurs or dilutes the quality of Our trademarks or any associated goodwill, including without limitation displaying the logo on any page that contains infringing, misleading or illegal content. All use of and goodwill associated with the logo shall inure to Our benefit.

Any feedback You may provide Get Connect, including without limitation, images, words, ideas, knowledge, techniques, marketing plans, information, questions, answers, suggestions, emails comments, and the like shall be considered non-confidential nor of a proprietary nature. In providing this material, You authorize Us to use it and any images, developments or derivatives thereof, according to Our needs as determined in Our sole discretion, including for public relations and promotion of the Site and the Services in the online and offline media, and all without requirement of any additional permission from You or the payment of any compensation to You. You also agree that (i) by submitting unsolicited ideas to Us or any of Our or representatives, You automatically forfeit Your right to any intellectual property rights in these ideas; and (ii) unsolicited ideas submitted to Us or any of Our employees or representatives automatically become the property of Get Connect. You hereby assign and agree to assign all rights, title and interest You have in such feedback and ideas to Get Connect together with all intellectual property rights therein.

GET CONNECT'S CONTENT, THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY AND NON-INFRINGEMENT.

WITHOUT LIMITING THE ABOVE, (I) WE MAKE NO WARRANTY THAT THE SITE, THE SERVICES OR THE CONTENT WILL MEET YOUR REQUIREMENTS, OR WILL BE UNINTERRUPTED, CONTINUOUS, TIMELY, SECURE, ACCURATE, CORRECT, COMPLETE OR AVAILABILE; (II) WE DO NOT ENDORSE OR APPROVE ANY CONTENT PROVIDED BY ANY THIRD-PARTY OR BY YOU AND DISCLAIM ALL LIABLITY WHATSOEVER THERETO; AND (III) WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THIS SITE, THE SERVICES OR THE CONTENT IN TERMS OF ITS CORRECTNESS, COMPLETENESS, RESULTS, AVAILABILITY, ACCURACY, RELIABILITY OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT OR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY (I) USE OR THE INABILITY (FOR ANY REASON) TO USE ANY PART OF THIS SITE OR THE SERVICES (INCLUDING WITHOUT LIMITATION THE USE OF ANY CONTENT, INACCURACIES OR ERRORS OF INFORMATION AS A RESULT OF ACCESSING THIS SITE OR THE SERVICES), (II) ACTION OR INACTION IN CONNECTION WITH THIS AGREEMENT OR FOR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR (III) STATEMENTS OR CONDUCT OF YOU OR ANY THIRD PARTY ON THIS SITE OR YOUR SITE OR MOBILE WEBSITE, INCLUDING WITHOUT LIMITATION ANY SUBMISSIONS THEREON; IN EACH CASE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.

All of the above limitations shall apply notwithstanding any failure of essential purpose of any limited remedy and are fundamental elements of the bargain between Us and You. You agree that any claim or cause of action arising out of or in connection with the Site, the Services, the Content or the Agreement must be filed within thirty (30) days after such claim or cause of action arose or be forever barred.

In the event this limitation of liability shall be for any reason held unenforceable or inapplicable, You agree that Our aggregate liability shall not exceed the amount paid by You to Us pursuant to this Agreement.

YOU RELEASE, AND AGREE, AT YOUR OWN EXPENSE, TO INDEMNIFY, DEFEND AND HOLD HARMLESS US, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND AFFILIATES, FROM ALL CLAIMS, LIABILITIES, LOSS AND DAMAGES (OF EVERY KIND, WHETHER KNOWN OR UNKNOWN AND SUSPECTED OR UNSUSPECTED) RELATED TO IN ANY WAY TO: (I) YOUR USE OF, ACCESS TO OR RELIANCE ON THIS SITE, THE SERVICES OR THE CONTENT, (II) YOUR CONTENT, OR (III) YOUR VIOLATION OF ANY OF THE TERMS OF THIS AGREEMENT OR ANY APPLICABLE LAWS OR REGULATIONS.

We will provide You with written notice of such claim. You will not enter into any settlement or compromise of any such claim without Our prior written consent. We may assume the exclusive defense and control of any matter subject to indemnification by You. In all events, You shall cooperate fully in the defense of any claim.

As one of the final steps to publishing Your mobile website on the Mobile Website Builder Service, You may be required to install or have installed in the code of Your website a certain section of code that redirects Site Visitors to Your mobile website (“Redirect Code”) when viewing Your website on a mobile device. In rare cases, installing Redirect Code incorrectly can cause a website to be impaired, malfunction or function differently.

Similarly, when accessing a Service from a Non-Get Connect Access Point, it may be necessary for a certain section of code (“Script”) to be added to Your website to ensure proper integration and functionality of the Service within Your website.

You understand and acknowledge at the Agreement’s Limitation of Liability (Sec. 18) and Indemnification (Sec. 19) apply to all foreseen and unforeseen situations arising from Your installation of Redirect Code and other Script insertion; in no way shall Get Connect be responsible for any related claims, liabilities, loss or damages.

When using our multi-language feature, You will have the option of translating the existing Content of the website using Google Translate. Google would like You to be aware of the following disclaimer:

"THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT."

THIRD PARTY SERVICES

The Services enable You to engage, install, add and/or procure certain third party services and tools, including apps, images and domain registrars from which You may purchase a domain name for Your website, (collectively, “Third Party Services”).

You acknowledge and agree that regardless of the manner in which such Third Party Services may be offered to You (bundled with certain Get Connect Services, offered separately by Get Connect or otherwise offered anywhere on the Services), Get Connect merely acts as an intermediary platform between You and such Third Party Services, and does not in any way endorse any such Third Party Services, or shall be in any way responsible or liable with respect thereto. Get Connect will not be a party to, or in any way be responsible for monitoring, any interaction or transaction between You and any Third party Services.

Any and all use of such Third Party Services shall be done solely at Your own risk and responsibility, and may be subject to such legal terms which govern such Third Party Services, which You are encouraged to review before engaging with them.

While we hope to avoid such instances, Get Connect may, at any time and at its sole discretion, suspend, disable access to or remove from Your account and/or the Services, any Third Party Services – whether or not incorporated with or made part of Your account and/or website(s) at such time – without any liability to You or to any end users.

COPYRIGHTED MATERIALS, INFRINGEMENT NOTICES AND TAKE DOWN

YOU SHALL NOT USE THE SERVICES TO TRANSMIT, ROUTE, PROVIDE CONNECTIONS TO OR STORE ANY MATERIAL THAT INFRINGES COPYRIGHTED WORKS OR OTHERWISE VIOLATES OR PROMOTES THE VIOLATION OF THE INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY. We have adopted and implemented a policy, stated below, that provides for the termination in appropriate circumstances of Get Connect users who infringe or are believed to be infringing the rights of copyright holders:

If You believe that any material contained on this Site infringes Your copyright, You should notify this Site's Designated Agent listed below by mail or email with the following information required under 17 U.S.C. § 512:

Attn: Infinicom Legal

29 Atlanta Ct, Port Elizabeth, 6029, SOUTH AFRICA

admin@getconnect.co.za  

Your notice to the Designated Agent should be in English and contain the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed; (b) a description of such copyrighted work(s) and an identification of what material in such work(s) is claimed to be infringed; (c) a description of the exact name of the infringing work and the location of the infringing work on the Services; (d) information sufficient to permit Us to contact You, such as Your physical address, telephone number and e-mail address; (e) a statement by You that You have a good faith belief that the use of the material identified in the manner complained of is not authorized by the copyright owner, its agent, or the law; (f) a statement by You that the information in the notification is accurate and, under penalty of perjury that You are authorized to act on the copyright owner's behalf.

The Copyright Agent will only respond to any claims involving alleged copyright infringement. Notwithstanding this section, We reserve the right at any time and in Our sole discretion, to remove content which in Our sole judgment appears to infringe the intellectual property rights of another person.

This Agreement will be governed by laws of the State of California without regard to its choice of law or conflicts of law principles. You hereby consent to the exclusive jurisdiction and venue in the courts in Santa Clara County, California, USA, except that temporary relief to enjoin infringement of intellectual property rights may be sought in any court.

No waiver of any term of this the Agreement shall be deemed a further or continuing waiver of such term or any other term, and any failure to assert any right or provision under the Agreement shall not constitute a waiver of such term. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by Us without restriction. You agree that no joint venture, partnership, employment, franchise or agency relationship exists between You and Us as a result of the use of the Site or the Services. This Agreement comprises the entire agreement between You and Us, states Our and Our suppliers' entire liability and Your exclusive remedy with respect to the Site and Services, and supersedes all prior agreements pertaining to the subject matter thereof. If any provision(s) of this Agreement is held to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the original provision and the other provisions remain in full force and effect. The section titles in this Agreement are solely used for the convenience and have no legal or contractual significance. No provision of the Agreement shall be construed against Us but rather shall be construed in a neutral and fair manner as terms entered into by a fully-informed party on a voluntary basis after opportunity to confer with advisors and legal counsel about the meaning and effects of the terms of this Agreement.

If You have any questions about these Terms, please contact Us via email at admin@getconnect.co.za 

This Terms and Conditions Agreement (TCA) applies to the party or parties ("You", "Your") who make use of any Web Hosting, Search Engine Optimisation (SEO), Design Services or Bulk E-Mail Services (the "Services") from Infinicom (PTY) LTD ta GetConnect (“We” , Üs” , Öur”) .

 

The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to You, whilst at the same time satisfying our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. We will be the sole arbiter as to what constitutes a violation of any of these provisions.

 

We reserves the right to add, delete, or modify any provision of this TCA at any time without notice.

We will provide You with technical support for setup of your account and access to basic site administration at no additional charge. 

 

Business Hours:

• Email Support is available Monday to Friday from 9:30am to 3:00pm Excluding Public Holidays

• Phone support is available Monday to Friday from 9:30am to 3:00pm Excluding Public Holidays

• Our target response time to technical support requests is four hours. The response time depends on the complexity of the enquiry and current support request volumes.

 

Out of Business Hours:

• Email Support can be submitted but will be actioned the next business day.

• Phone support: We will endeavour to respond to critical issues when they arise. 

• Clients who request Services to be completed outside of business hours, will be charged at R750 per hour (minimum 1 hour) unless it is a technical issue with us. 

 

• Objective: We aim to achieve 100% Website Availability for all customers.

• Remedy: Except under the conditions mentioned in the section below, if the Website Availability of customer's Website is less than 100%, we will issue a credit to You according to the following table:

98% to 99.5% = 3 hours 36 minutes to 14 hours 24 minutes                              10%

95% to 97.9% = 14 hours 24 minutes to 36 hours                                                   25%

90% to 94.9% = 36 hours to 72 hours                                                                          50%

89% or below = more than 72 hours                                                                           100%

The credit will be calculated based on the monthly service charge for the affected Services, but You will not receive any credits under this TCA in connection with any failure or deficiency of Website Availability caused by or associated with:

• circumstances beyond our reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this TCA;

• failure of access circuits to the our Network or it's upstream providers, unless we solely cause such failure;

• scheduled maintenance and emergency maintenance and upgrades;

• DNS issues outside our direct control;

• issues with FTP, POP, IMAP, or SMTP customer access;

• false TCA breaches reported as a result of outages or errors of any our measurement system;

• customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, wilful misconduct, or use of the Services in breach of our Terms and Conditions;

• e-mail or webmail delivery and transmission;

• DNS (Domain Name Server) Propagation.

• outages elsewhere on the Internet that hinder access to your account. We are not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. We will guarantee only those areas considered under our control those are; our server links to the Internet, and our servers.

• Please note: Server downtime is not recorded and no credit is issued during scheduled or emergency system maintenance. Outages caused by the actions beyond our control including, but not limited to DoS attacks or other forms of intrusion are excluded from the uptime/downtime calculations.

• To guarantee optimal performance of the hosting infrastructure, it is necessary for us to perform routine maintenance on the servers. Such maintenance often requires taking our web and email servers off-line, typically performed during off-peak hours. We will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible. We reserve one hour of Service unavailability per month for maintenance purposes. 

• Such unavailability is not included nor taken into account in the Website Availability calculation.

To claim a credit as contemplated in paragraph 3, send an email request to the Accounts Department (accounts@getconnect.co.za). You must provide your Account ID and all dates and times of server or network unavailability.

 

If the unavailability is confirmed, credits will be applied within two billing cycles after our receipt of customer's credit request. Credits are not refundable and can be used only towards future billing charges.

 

Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this TCA shall not exceed the total project and service fee paid by You for such month or project quote. Credits are exclusive of any applicable taxes charged to You or collected by us.

 

Credits are Your sole and exclusive remedy with respect to any failure or deficiency in the Website Availability as contemplated in paragraph 3.

• We will do its best to announce on its website any scheduled maintenance at least 24 hours prior to the scheduled maintenance.

• We reserve the right to perform emergency maintenance without any prior notification, should it be deemed necessary to protect and maintain the security and integrity of the Service

For Projects, the following will be applicable:

• 50% of the quoted amount is payable for any project that requires a deposit. 

• By paying this deposit You acknowledge liability for the payment of the remainder of the quoted amount on finalisation of the quoted project plan.

• Services will commence once the deposit was received.

• Finalised projects will only be published once the remainder of the quoted amount was received.

• Unless explicitly quoted and invoiced as such, we will not be held liable for the content of your website. Not only does this include the actual content but also adding it to your site. It remains the responsibility of the client to create and publish their own content. As an exception, we may quote the client to load the content of the site. 

• We will not provide development-related support for web applications, scripts or components from third parties, or those developed by You, unless otherwise agreed between Us and You or after written confirmation of acceptance of a separate quotation for such project.

For Subscription Services, the following will be applicable:

• Annual Subscription fees are payable in advance.

• Monthly Subscription fees are payable on the 1st of each month.

• Service will be interrupted on accounts that reach 7 days past due. 

• We may temporarily deny service or terminate this Agreement upon failure of You to pay charges when due. 

• Unpaid Subscription Services will be removed from our servers, 14 days past due. No backups of these Subscription Services will be available after removal.

• It remains Your responsibility to make backups before initiating cancellation or migration procedures. 

• We may at times, with reasonable notice to customers, revise or amend its current subscriptions, shared and dedicated hosting offerings relating to price, features, traffic allocations and disk sizes.

We make use of various payment methods, amongst others, EFT, Debit and Credit Cards and Debit Orders.

 

It is your responsibility to use the correct nominated bank account and payment reference when making payment, in order for payment to be allocated correctly.

First National Bank (FNB) South Africa has announced a price increase on Cash Deposits effective from the 1st of July 2016.

This price increase only affects Cash Deposits inside the branch. We therefore urge customer to please make use of the ADT (ATM) to make cash deposits. There are no bank fees on ADT cash deposits. If you are forced to make a cash deposit inside the branch, please include R50 extra for bank fees. Payments not received in full (invoice amount + bank fees), will not be processed.

 

Should You choose the 24-month contract, we require that you complete our online debit order form that will enable us to deduct the monies directly from the bank account You provided. You acknowledge liability for the payment of the entire contract fee.

In the event that You cancel or cause any delay of more than sixty (60) calendar days, (e.g. failure to provide sufficient content relevant to the Service after requested by us), or failure to pay the remainder of the quoted amount within seven (7) calendar days from due date, for any project that requires a deposit, the following will be applicable:

• We retain the amount of any advance deposit made for your project;

• An invoice for all work completed up to the date of written notification, including expenses not exceeding the original quoted price;

• All finalised work will be stored for thirty (30) calendar days after which it will be deleted permanently from our servers without any recourse to recover or restore.

• In an event of such permanent deletion, all agreements between the parties become null and void with Infinicom (PTY) LTD ta GetConnect reserving all rights.

In the event that you cancel Your Monthly of Annual Subscription Services for any reason, the following will be applicable:

• One (1) Calendar month notice must be given in writing;

• The notice month subscription fee must be paid;

• All Subscription Services will be terminated on the last day of the notice month.

• Prematurely cancelling Annual Subscription Services will result that You forfeit, to Infinicom (PTY) LTD ta GetConnect , all remaining Annual Fees paid in advance.

• Our - Acceptable Usage Policy (AUP):

We are dedicated to providing an all-round top-quality service. 

Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension.

To report suspected abuses or any violations of these policies, please contact support@getconnect.co.za

• Illegal Usage:

Our servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. 

Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to our service agrees to indemnify and hold harmless Infinicom (PTY) LTD ta GetConnect from any claims resulting from the use of the service that damages the subscriber or any other party.

• Adult Content:

Legal Adult Content is allowed.   

• Security:

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.   

• Server Resource:

Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra for a dedicated server / semi-dedicated server (which depends on the resource needed) or reducing the resource used to an acceptable level. We shall be the sole arbiter of what is considered to be a high server usage level.

• Chat Rooms:

We do not provide nor allow chat rooms on shared hosting environments. You may elect for a Dedicated Server to run a chat room efficiently 

• Background Running Programs:

We do not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.   

• Internet Relay Chat (IRC):

We do not allow IRC or IRC bots to be operated on our servers.   

• Backups:

We perform daily backups on all servers to ensure critical files are never lost. However we are NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for redundancy.   

• Client Responsibility:

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free for All links pages). Use of our service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client.

 

The following examples are offered: 

Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTP'ing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of us to provide this knowledge or support outside matter specific to our servers.

• Unsolicited Commerce Email (UCE) – SPAM:

Spamming, or the sending of mass unsolicited email, from or through our servers or using an email address that is maintained on a our machine is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channelling activities through our server as a maildrop for responses, you are in violation. Violators will be fined a minimum of R5000.00 and will face an immediate suspension or termination. 

• Server Abuse:

Any attempts to undermine or cause harm to our server or customer of our is strictly prohibited.

 

Any sub-networks of Infinicom (PTY) LTD ta GetConnect  and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.   

• Software Distribution:

Our shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact info@getconnect.co.za for special arrangement.   

• Multimedia Files:

Multimedia files are defined as any graphics, audio, and video files. Our accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Website whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.   

• Domain Names:

We will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. We do not take responsibility for failing to renew domain names. If your domain name was registered via Infinicom (PTY) LTD ta Get Connect , we will notify you about renewal 60 days prior to the renewal date.   

• Actions Taken by Infinicom (PTY) LTD ta Get Connect:

When we becomes aware of an alleged violation of its AUP, we will initiate an investigation. During the investigation, we may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, we may, at our sole discretion, restrict, suspend, or terminate your web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, we will notify the appropriate law enforcement authorities of such violation.

 

We do not issue credits for outages incurred through service disablement resulting from AUP violations.

 

You indemnify and hold harmless Infinicom (PTY) LTD ta GetConnect from any claims resulting from the use of our services that damages them or any other party. The Infinicom (PTY) LTD ta GetConnect service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement.

 

We expressly deny that any representation or warranty of the our service will be error-free, secure or uninterrupted. No oral advice or written information given by us, its employees, licensors, or the like, will create a warranty, nor may you rely on any such information or advice. Infinicom (PTY) LTD ta GetConnect and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

• Refusal of Service:

We reserve the right to refuse, cancel, or suspend service at our sole discretion within human reason.

We provide an administrative dashboard to enable You to self-manage your services at any-time. This dashboard is currently published at https://dashboard.getconnect.co.za/home

The dashboard is constantly changing to allow for more functionality. In its current form supports the ability to manage hosting, domains, websites, SEO and bulk email campaigns. By logging into this administrative dashboard, you accept responsibility for Your account details and that the login credential is kept secret. 

We agree to use any confidential information provided by You, solely for the purpose it was intended for relating to the quoted project.

 

We endeavour to comply with all relevant legislation dealing with the protection of Personal Information gathered through our Services and to use all possible means to maintain the confidential information.

A reasonable degree of care will be taken to disclose confidential information only to our stakeholders who are reasonably required to have the information to perform their duties on your behalf.